NEW CLIENT APPOINTMENT - Game Plan Visit
For clients with Scalp/Breakage/Hair Loss Challenges, Consultation+ Needs based treatment & styling
Service Description
When your hair or scalp needs a little more attention, we start with a game plan. This in-depth first visit is designed for clients experiencing hair loss or thinning, scalp concerns, excessive shedding, severe breakage or damage, or anyone who simply feels like something has changed with their hair and isn’t quite sure where to start. We’ll take a closer look at the current condition of your hair and scalp, discuss your hair history, routine, lifestyle and concerns, and identify what may be within the scope of salon care, and when it may be time to partner with a dermatologist, trichologist or other professional. Your visit includes a consultation, hair and scalp assessment, any appropriate pre-treatments, shampoo, customized conditioning treatment, blow dry, precision trim and a style tailored to your hair’s current needs. Before you leave, we’ll create your Game Plan: personalized recommendations for at-home care, salon maintenance, suggested appointment frequency and next steps to help you move forward with intention. Perfect for clients experiencing hair loss & thinning • scalp challenges • excessive shedding • breakage • severe damage • noticeable changes in your hair or scalp This isn’t about promising an overnight fix. It’s about understanding where your hair is today and creating a healthier plan for where we go from here.
Cancellation Policy
RETAINER & CANCELLATION POLICY RETAINERS A non-refundable retainer is required to secure all appointments. This retainer reserves your specific date and time. The retainer will be applied toward your service total at the time of your appointment. If you cancel, the retainer is not refunded and may only be transferred under the conditions outlined below. CANCELLATION & RESCHEDULING ⏰ 48+ Hours’ Notice -Appointments may be canceled or rescheduled 48 hours or more before the scheduled time. -Your retainer may be transferred one (1) time to a future appointment date. -No refunds are issued for retainers. ⏰ 24–48 Hours’ Notice Cancellations: -The retainer is forfeited, and a new retainer is required to book again. Reschedules: -The retainer is forfeited, and a new retainer is required to rebook. ⏰ Less Than 24 Hours’ Notice Cancellations: -The full service amount will be charged. -The retainer is forfeited. Reschedules: -The retainer is forfeited. -A new retainer is required to secure a new appointment. NO-CALL/NO SHOW -No-call/no-show appointments will be charged the full service amount. -New clients** who no-call/no-show will not be eligible to book future appointments. GRACE CLAUSE 🧡 I understand that life happens. In the event of an emergency or unexpected circumstance, please communicate with me as soon as possible. While retainers remain non-refundable, I will always do my best to work with you when communication is timely and respectful.